Carousel Student Tours, a Pocasset-based travel company specializing in school trips, will be providing refunds to families whose children were unable to go on their trips due to the pandemic.
The office of Massachusetts Attorney General Maura Healey announced on December 22 that the company would be refunding $101,325 in cash refunds to 471 families who were affected by COVID-19 cancellations.
Many of the trips were canceled at the beginning of March as a result of travel bans and restrictions. At the time, Carousel offered families vouchers in the amount of the trip that could be used for a future trip. Some families were given partial refunds.
After receiving more than 200 complaints about Carousel in regard to the cancellations, the attorney general’s office began looking into it in June.
The company was found to be insolvent and lacked the funds necessary to compensate the affected families. The attorney general’s office said the company was asked to put its remaining capital—worth $101,325—into an escrow account to be distributed to the impacted families.
Carousel will have to pay the eligible families within 15 days of the settlement’s filing, per the settlement agreement. Refunds will be prorated, since the company does not have the capital to pay for full refunds.
Among the trips being refunded is a Bourne Middle School trip to Washington, DC, and a Barnstable High School trip for juniors and seniors to England.
“During this time of financial hardship for individuals and communities across our state, we know that any relief helps,” Attorney General Healey said. “That’s why my office moved quickly to preserve this company’s few remaining assets and ensure that those funds went directly to families who were affected by these trip cancellations.”
Attempts to contact Carousel Student Tours were not answered by the Enterprise deadline.